Stands Out As A Masterpiece
I am writing you to convey our great pleasure with our new deck recently built by your company. This addition to our house truly adds to the overall impression of our home.
Our experience of dealing with your company has been nothing short of excellent, from our initial contact through the completion of the project. Your approach right from the beginning separated your company from all others. Brad Arnold demonstrated a very enthusiastic and attentive attitude and took the time to listen to our ideas, concerns, and questions. He clearly outlined the many options that were available to us, and pointed out the finer details of what Hickory Dickory offers. When the final design was presented, it far surpassed what we had tried to envision as our future deck. Hickory Dickory Decks had presented exactly what we wanted, as we could never have been able to put it on paper ourselves.
Additionally, your carpenter, Fred Jackson, has been extremely courteous and accommodating and has been wonderful to have at our home. He accepts nothing less than perfection in his work, and it clearly shows in the construction of our deck.
The greatest testimonial to your company, however, comes from the many neighbours walking in the pathway behind our house every day who stop to admire our new deck. We are quite proud to tell people that our deck was designed and built by Hickory Dickory Decks. It truly stands out as a masterpiece in our neighbourhood!
John and Suzanne Metcalf
Your Excellent Reputation Precedes You
Tom, I want to thank you very much for the outstanding job your team did on my composite deck. I expected this, due to your excellent reputation, but was wonderfully surprised at the respect given to our home and property while the work was being completed.
Your associate, Jeremy, was excellent. His workmanship was outstanding and his personal touch was very much appreciated. He met with me daily to review progress and to answer any questions. There was a daily clean-up and he made every effort to minimize any damage to my turf.
I hope you will be comfortable in adding this note to your testimonials and know that you can certainly use me as a reference for any potential clients. I believe that if an contractor can meet and exceed my standards, they can meet anyone's standards.
Thanks for the time that you spent with me during the design process and for making yourself available, at any time, during the construction phase.
Kindest personal regards,
Suzanne M. Mlekuz
Business Development Manager
Great-West Life/Quadrus Investments
Southwestem Ontario Regional Office
Professionalism, Craftsmanship and Relationship
We couldn't pass up on the opportunity to share some of our thoughts and feelings in regards to the deck we had built by Jeremy and Hickory Dickory Decks this summer.
As we reflect, three words come to mind: professionalism, craftsmanship and relationship.
In regards to professionalism, we could not have asked for more. Jeremy arrived at our home like clockwork each day. He worked hard, many days not finishing up until after 5:00pm. Our yard was left spotless, with time even taken to move the remaining piles of wood to protect our grass. As we contemplated a decision we had made regarding our privacy lattice, Jeremy took the time to explain a variety of options to us and provided smoked glass samples to assist us in our decision making process. He also designed a number of new possibilities for us to consider; one of which we went with. Needless to say, we are absolutely thrilled with the result.
In regards to craftsmanship, we now understand the term 'custom deck'. From design to completion, our composite deck is a pure work of art! It began with the time you spent to listen and care to ensure that our needs were met; we very much appreciated your willingness and eagerness to share dozens of decking styles until we could come up with our choice. We are thrilled with our dura deck floor, to the 21 structural posts, to the screwed in boards (just in case we need to pull one up in the future), to the perfectly routered edging, to the beautifully angled (45 degrees to be precise) upright posts. Jeremy also created a custom hatch for the spa access which is almost undetectable with the human eye! The stairs and planters were beautifully created from the uniqueness of the angles to the overall construction. Simply put, the overall result was nothing short of a masterpiece!
In regards to relationship, you have mastered this important piece of a successful business. On our last day with Jeremy, we felt a little sadness. Ed really nailed it when he said that "we didn't just have a deck built, we lived an experience". Having been at home for the entire process, we spent hours talking with Jeremy, watching him craft our deck, and daily learning more and also caring more and more. We had hours with you Tom, not only in the beginning while we attempted to find a design which was right for us, but through your regular visits as our deck was being built. We know that our composite deck has now been built and that it is pure quality and craftsmanship. Our memories of the three weeks, of Jeremy and Shaun, the laughs, the lunches and the after work drinks, will always remain. And we'll be back.
Thanks Hickory Dickory, thanks Tom, Jeremy and Shaun.
Lane and Ed Clark